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: 사이트 FAQ : Customer Survey
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Customer Feedback

Tell us a little about yourself:
Your Title:  
Company:  
Customer Type:  
Your Purchasing Role (select all that apply): Initiates the decision to buy
Gathers information
Evaluates alternative suppliers
Influences the decision
Makes the decision to buy
Makes the purchase
Type of Product Used
(Check all that apply):

Lab Dialysis Hollow Fiber Filters KrosFlo Culturing
Lab Ware Chromatography
None Other:
1. How much do you agree with this statement. Spectrum's products represent a very good value for their price?
COMPLETELY
DISAGREE

COMPLETELY
AGREE

1 2 3 4 5
2. If asked by a colleague in your company, how willing would you be to recommend Spectrum as a supplier of quality goods?
VERY
UNLIKELY

VERY
LIKELY

1 2 3 4 5
3. Have you ever made purchases from one of Spectrum's competitors?
YES 
NO 
NOT SURE 
4. If you have purchased from one of Spectrum's competitors, how would you rate the quality
of Spectrum's product versus the competitor's?
VERY
INFERIOR

SUPERIOR
1 2 3 4 5
5. What new products would you recommend we add to the current product line and why?
6. How accessible are we at Spectrum to you, our customer?
VERY
INACCESSIBLE

VERY
ACCESSIBLE

1 2 3 4 5
7. If you have purchased from one of Spectrum's competitors, how would you rate Spectrum's customer service and technical support as compared with a competitor?
VERY
INFERIOR

SUPERIOR
1 2 3 4 5
8. Overall, how satisfied are you with Spectrum?
Please indicate your level of satisfaction on a scale of 1 to 5 with 1 being completely dissatisfied
and 5 being completely satisfied.
COMPLETELY
DISSATISFIED

COMPLETELY
SATISFIED

1 2 3 4 5
9. Please help us understand this rating by describing why you rated Spectrum as you did
in question 8.
10. Do you have any additional comments, complaints, compliments or concerns you care
to share with us?
If you would like us to contact you regarding this survey or be added to our e-mail list, please
check the appropriate boxes and enter your e-mail address:
 Please contact me with questions regarding this survey
 Please add me to your e-mail list
E-mail Address:  

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hi dave
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